Shipping policy

This Shipping Policy outlines how Xingcheng Mingxuan Limited (“we”, “us”, “our”) processes, ships, and delivers orders placed on our website (cadetaccessories.com). By placing an order, you agree to the terms described below. This policy is designed to comply with U.S. consumer protection standards and Google Merchant Center (GMC) requirements.

1. Order Processing Time

All orders require a standard processing period before shipment:

  • Handling Time: 2 business days.

  • Business Days: Monday – Friday, 9:00 AM – 5:00 PM (EST).

  • Exclusions: We do not process orders on weekends or U.S. Federal Holidays.

  • Orders placed after 5:00 PM (EST) on Friday will begin processing on the following Monday.

2. Delivery Estimates

Our total delivery time is calculated by adding the handling time to the transit time:

  • Total Estimated Time: 12 – 17 business days.

    • Handling Time: 2 business days

    • Transit Time: 10 – 15 business days

  • Please note that these are estimates. Actual delivery may vary based on carrier speed, weather conditions, or customs clearance for international orders.

3. Shipping Destinations

We ship to customers across the United States and many international destinations. If you are unable to checkout due to your location, please contact us at support@cadetaccessories.com to see if special arrangements can be made.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on the package weight, dimensions, and destination.

  • Any "Free Shipping" promotions apply only to the contiguous United States unless otherwise specified.

5. Order Tracking

Once your order has been handed over to the carrier, we will send a Shipping Confirmation Email containing your tracking number and a link to the carrier’s website.

  • Please allow 24–48 hours for the tracking information to update once the label has been created.

6. Address Accuracy

The customer is responsible for providing a complete and accurate shipping address.

  • We cannot reroute or modify a shipping address once the order has been processed.

  • Cadet Accessories LLC is not responsible for orders delivered to an incorrect address provided by the customer.

  • Packages returned as "Undeliverable" may incur additional shipping charges for a second delivery attempt.

7. Customs, Duties & Taxes (International Orders)

For orders shipped outside of the United States:

  • Your package may be subject to import duties, taxes, or customs fees.

  • These charges are not included in the checkout price and are the sole responsibility of the customer. We recommend contacting your local customs office for details.

8. Shipping Risks & Responsibility

  • Risk of loss or damage transfers to the customer once the package is delivered to the carrier.

  • While we assist in resolving shipping issues, Cadet Accessories LLC is not liable for delays caused by factors beyond our control (e.g., severe weather, postal strikes, or customs delays).

9. Lost or Stolen Packages

If your tracking status shows "Delivered" but you have not received your package:

  1. Verify the shipping address on your order confirmation.

  2. Check with neighbors, building management, or your local post office.

  3. If the package remains missing, contact us within 7 days of the marked delivery date. We will investigate with the carrier to provide a resolution.

10. Contact Information

For any questions regarding your shipment, our U.S.-based support team is here to help:

Xingcheng Mingxuan Limited
Address: Room C03, 9/F, Kato Factory Building, 2 Cheung Yue Street, Lai Chi Kok, Kowloon, Hong Kong
Phone: +1 (445) 558-5816
Email: support@cadetaccessories.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)